Share on facebook
Share on email
Do you need a quick quotation?
Contact us and ask about our current offer. With efficient service and our own production line, we offer fast delivery.
At SHELMO, we understand that for companies in the refrigeration and retail equipment industries, meeting deadlines is critical. The timely opening of a new store is a top priority, no matter the circumstances. That’s why we’ve designed a complaint process that is quick, flexible, and tailored to the needs of our customers. We specialize in producing high-quality wire products such as baskets, shelves, racks, and other components that are used in both retail and industrial settings. While we always strive to meet your expectations, we know that sometimes things don’t go according to plan. When they don’t, we’re here to support you.
If you have any concerns about the products you’ve received, getting in touch with us is simple. Every SHELMO customer is assigned a dedicated account manager who will personally coordinate the entire complaint process from start to finish. This ensures that there is no delay in addressing your issues and that you receive full support every step of the way. Your account manager will be your direct point of contact, which allows for a much faster resolution of any issues, such as defects or a product exchange. We aim to make the process as efficient and straightforward as possible for you, minimizing unnecessary paperwork and bureaucracy.
As soon as we receive a complaint, we don’t wait to start working on a solution. Our first action is to begin processing a replacement batch right away, so you receive the correct products in the shortest time possible. While complaints might sometimes be due to outdated technical drawings or incorrect packaging that could result in damages during transport, our focus remains on ensuring you get what you ordered, quickly and correctly.
SHELMO offers full complaint support for 12 months from the date of delivery. We understand that delays can have significant consequences, so our primary goal is to resolve the issue fast, regardless of the cause. The root cause analysis is important, but delivering the right product on time is always our first priority.
One of the reasons we are able to resolve complaints so efficiently is due to our commitment to high-quality standards. Thanks to these standards, complaints at SHELMO are rare. In fact, only 2.66% of all items produced in 2023 had complaints. These rare complaints were typically due to errors in technical documentation, incorrect drawings, or oversights during packaging.
At SHELMO, we believe in keeping things simple. We know that our clients want fast, effective solutions, and we’ve designed our complaint process with that in mind. Our approach is straightforward: no unnecessary procedures, no complicated paperwork — just a quick, clear, and reliable process that gets your issue resolved. We know that time is valuable, and we want to make sure that every step of the complaint process is efficient and transparent, so we ensure that every complaint is processed quickly, with the average resolution time being up to 9 days.
If you wish to file a complaint or report an issue with your order, simply reach out to your dedicated account manager. Alternatively, you can click the button below to send us an email, describing the situation or the issue you’re experiencing. Once we’ve received your complaint, we’ll work to resolve it quickly and keep you updated on the status of your case.
Having an issue with your order?
Click here to easily and quickly submit a complaint.
Copyrights © 2021 Shelmo.eu All rights reserved.
Designed by Wizualion.pl Realizacja Woj.Tech Solutions 2021